If your print arrives damaged, is incorrect or has a printing fault, contact Wayline with your order number and clear photos of the print and packaging. We will investigate and arrange the appropriate replacement or refund.
Report a problem
Please report damage or a print issue as soon as possible, ideally within 30 days of delivery, so we can resolve it with our printing partner. This request does not limit your statutory rights. Keep the item and packaging until we tell you whether they are needed.
Your custom artwork
The design you create is saved with your order. Check the place, map boundary, title, size and finish in the builder before adding it to your bag. If you spot a mistake, contact us immediately. Changes and cancellation may not be possible once production begins. Where we need to clarify a map, we will contact you before printing.
Change of mind
Each poster is printed specifically for your order. We do not offer change-of-mind returns. Please check the design, size and delivery address before ordering. Any cancellation request must reach us before production begins and cannot be guaranteed.
Lost or damaged deliveries
Shipping protection is included without an additional fee. Read how delivery support works.
Your consumer rights
Nothing in this policy excludes rights or remedies available under applicable consumer law, including the Australian Consumer Law. A fault is assessed separately from a change of mind. Contact us before sending anything back so we can provide the right instructions.